Frequently Asked Questions
Why Raiderly?
Who doesn’t enjoy a personalized surprise? College is a unique experience and Raiderly is here to help you show some love to your student. We remember being a student at Texas Tech and the comfort a care package from home provided. That’s why our mission is to help you stay connected with and support your student no matter where you’re from. Our goal is to offer you a convenient and thoughtful solution for your busy lives.
How will I know when my student receives their Raiderly boxes?
You will receive an email confirming that your student’s box has been delivered to their dorm.
Do I choose the items in the Raiderly boxes?
We hand pick the best custom items for our Raiderly care packages, so you may not choose the specific items. Remember that every care package is customized with items that are perfect for that time of year and exclusive to the Raiderly family.
Are there delivery costs?
For students living on campus, there are no delivery costs. If your student lives off-campus, the delivery costs are built into the Raiderly Off-Campus option.
How does my student know that I have sent them a Raiderly box?
Your student will receive an email and text when each Raiderly box is delivered.
When will the Raiderly boxes be delivered?
Our perfectly and intentionally timed care packages will be delivered in September, October, and November for the Fall Semester. Spring care packages will go out in February, March, and April.
Are you affiliated with Texas Tech?
Just as proud alumni, fans, and parents of future Red Raiders. Raiderly is not affiliated with Texas Tech.
Will you sell my information?
We do not share or sell your information for any purpose.
Who can I reach out to for customer service?
We can be reached at [email protected].
What is your refund, return, or cancellation policy?
If you have problems with your order, please contact customer service and appropriate measures will be taken to help you.